Refund Policy

1. General

Purchases are for digital content and services. Except where required by law or approved at our discretion, purchases are final and non-refundable after delivery.

2. Immediate delivery

By completing a purchase, you request immediate delivery of the digital benefit and acknowledge that any statutory cancellation right may be affected once delivery begins, where permitted by law.

3. Normally non-refundable situations

• A punishment, suspension, or ban.
• Lost items caused by gameplay, resets, balancing, updates, or service changes.
• Accidental purchases or changed minds after delivery.
• Unauthorized access resulting from negligence or failure to secure an account.
• Purchases, trades, or promises made outside official channels.
• Digital content that has already been delivered or used.

4. Chargebacks

Opening a chargeback without first contacting support may lead to suspension or revocation of related accounts and benefits. We may provide transaction and delivery evidence to the payment provider.

5. Exceptional refunds

We may consider a refund when a duplicate payment, technical delivery failure, or other exceptional issue is verified. Approval is not guaranteed.

6. Legal rights

Nothing in this policy removes consumer rights that cannot lawfully be excluded.

7. Contact

Contact support with your transaction ID, Minecraft username, purchase date, and a clear description of the issue.