DonutSMP Privacy Policy

This Privacy Policy explains how DonutSMP collects, uses, stores, and protects information when you use our Minecraft servers, Discord community, support/ticket systems, and related services.

1. Who we are

DonutSMP operates multiplayer Minecraft servers and the related community, moderation, support, and commerce services.

2. Information we collect and store

• Your Minecraft UUID and username.
• IP addresses and login history.
• Ban, mute, warning, and moderation history.
• Support ticket transcripts and attachments.
• Chat messages that trigger configured moderation or safety filters.
• Proximity voice audio is processed in real time. Recordings are retained only when needed as moderation evidence.
• Anti-cheat checks may run in real time to protect the server.

3. Information we do not routinely store

• Your game client version as a permanent profile field.
• Raw integrity-check data or results beyond what is needed for an active security or moderation case.
• A separate permanent archive of all Discord content.
• All in-game chat messages.
• Continuous proximity voice recordings.

4. Why we use information

We use information to operate the servers, prevent fraud and abuse, enforce rules, investigate reports, answer support requests, protect users, maintain security, and comply with legal obligations.

5. Where information is stored

Information may be stored in server databases, moderation systems, support tools, backups, and third-party platforms used to provide the service. Data may be processed in countries other than your own.

6. Sharing and disclosure

We do not sell personal information. We may share limited information with service providers, platform operators, payment processors, professional advisers, or authorities when necessary to operate the service, enforce our rules, protect rights and safety, or comply with law.

7. Retention

Retention depends on the purpose and active cases. Typical targets are: IP and login records up to 12 months; support transcripts up to 36 months; voice moderation evidence up to 12 months or longer while a case remains active; and Discord records according to platform settings and moderation requirements.

8. Security

We use reasonable technical and organizational safeguards. No method of storage or transmission is completely secure.

9. Your rights

Depending on where you live, you may have rights to request access, correction, deletion, restriction, portability, or objection. To help us verify and process a request, include your Minecraft username and UUID, Discord account details where relevant, the request you are making, and enough information to identify the affected records.

10. Changes

We may update this policy when our services or legal obligations change. The “Last updated” date shows the latest revision.